Privacy Policy

1. Data Controller

The data controller responsible for personal data collected through this website is:

Corqentora SpA
RUT: 79.496.552-9
Ventus 1473, Concepción, Chile
Email: info@corqentora.com
Phone: +56 41 293 1493

Corqentora SpA is a company constituted under Chilean law, registered with the Servicio de Impuestos Internos under Resolución N° 2556/2020, with year of constitution 2019.

2. Data We Collect

We collect personal data in the following circumstances:

Contact form submissions

When you use the contact form on this website, we collect the name, email address, and message content you provide. Submission of the form requires your explicit consent via the privacy checkbox.

Automatic technical data

When you visit this website, our hosting infrastructure may automatically record standard technical information including IP address, browser type, operating system, referring URL, and pages visited. This data is used for security and operational purposes only.

Cookie data

We use cookies as described in our Cookie Policy. The categories and purposes of cookies used on this site are set out in that document. You can manage your cookie preferences through the consent panel on this site.

We do not collect sensitive personal data as defined under Chilean Law 19.628, and we do not collect financial information, identity documents, or investment-related data through this website.

3. Purpose of Processing

We process personal data for the following purposes:

• To respond to enquiries submitted through the contact form
• To operate and maintain the website in a technically functional and secure manner
• To understand aggregate patterns of website usage through anonymised analytics (where you have consented to analytics cookies)
• To comply with applicable legal obligations under Chilean law

We do not use personal data collected through this website for marketing purposes, profiling, automated decision-making, or any purpose other than those listed above. We do not use contact details to send unsolicited communications.

4. Legal Basis for Processing

Under Chilean Law 19.628, personal data may be processed with the consent of the data subject or when authorised by law. The legal basis for each processing activity is as follows:

• Contact form data: Your explicit consent, given by ticking the privacy checkbox before submitting the form.
• Technical operational data: Legitimate interest in operating a secure and functional website.
• Analytics cookies: Your consent, given through the cookie consent mechanism on this site.

Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected:

• Contact form submissions: Retained for up to 24 months from the date of submission, or until you request deletion, whichever is earlier.
• Technical server logs: Retained for up to 90 days for security and operational purposes.
• Cookie consent records: Retained for 12 months from the date of consent.

After the applicable retention period, personal data is securely deleted or anonymised.

6. Third Parties and Data Transfers

We do not sell, rent, or trade personal data with third parties. We may share data with the following categories of service providers who assist us in operating this website:

• Web hosting providers: who store website data on servers. These providers process data only on our instructions and are subject to appropriate data protection obligations.
• Analytics providers: who process anonymised or aggregated data about website usage, where you have consented to analytics cookies.

Where data is transferred to service providers located outside Chile, we take steps to ensure that appropriate safeguards are in place consistent with the requirements of Chilean Law 19.628.

We may disclose personal data to public authorities where required to do so by applicable Chilean law or by a valid legal order.

7. Your Rights

Under Chilean Law 19.628, you have the following rights in relation to your personal data:

• Right of access: You may request information about what personal data we hold about you and how it is used.
• Right of rectification: You may request correction of inaccurate or incomplete personal data.
• Right of cancellation (deletion): You may request deletion of your personal data where there is no longer a lawful basis for us to retain it.
• Right of opposition: You may object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at info@corqentora.com with a clear description of your request. We will respond within a reasonable period and in any event within the timeframes required by applicable law.

You also have the right to lodge a complaint with the competent Chilean authority if you believe your data protection rights have been violated.

8. Cookies

This website uses cookies. A full description of the cookies used, their purposes, and how to manage your preferences is set out in our Cookie Policy.

You can manage your cookie preferences at any time by clicking the cookie settings option in the footer of this site or by clearing your browser cookies and revisiting the site.

9. Security Measures

We implement technical and organisational measures appropriate to the nature of the data we process and the risks involved. These include secure transmission of data via HTTPS, access controls limiting who can access personal data, and regular review of our data handling practices.

No method of transmission over the internet is entirely secure. While we take reasonable steps to protect personal data, we cannot guarantee absolute security.

10. Contact and Updates

If you have questions about this Privacy Policy or about how we handle your personal data, please contact us:

Corqentora SpA
Ventus 1473, Concepción, Chile
Email: info@corqentora.com
Phone: +56 41 293 1493

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

This policy is governed by and construed in accordance with Chilean law. Any disputes arising from this policy are subject to the jurisdiction of Chilean courts.